Shoppers’ View is one of the leading mystery shopping companies and providers of quality assurance training in the United States. As a founding member of the Mystery Shopping Providers Association, with an A+ rating from the Better Business Bureau, we strive to create an outstanding relationship between you and your customers. Established since 1993, we’ve helped businesses deliver the best possible customer experience by optimizing your company’s use of customer service and increasing employee awareness in customer relations. After partnering with our company, we will evaluate every aspect of your company’s customer service and equip you with the data you need to exceed customer expectations.
Our mystery shoppers will observe the level of service provided by staff, the quality of products, as well as other things important to the overall exceptional customer experience. Our shoppers will maintain a discrete level of presence among other customers during normal business hours to provide you with the most accurate information on how your company performs. Beyond this service, we will also provide your company with customer feedback surveys and brand auditing to ensure the maximum benefits to you and your consumer. Customer experience is becoming more vital for the survival of any business in our growing economy. Shoppers want quality service. Shoppers’ View will provide you with the best ways to optimize the quality of your customer service and products. Through the use of mystery shoppers and our many other secret shopping services, we can provide your company with the tools necessary to create an ultimate experience for customers and a foundation for success for you and your employees.